Frequently Asked Questions

Gentech Diagnostics is a clinical laboratory that performs tests at the request of your physician or other medical professionals authorized by law to order laboratory testing and receive the results.

Your test helps your doctor determine your overall health and decide your treatment plan. Laboratory tests will provide valuable information to your doctor and can also help you evaluate your own health. Discuss all lab results with your doctor.

Gentech sends a results report to the physician (or other authorized person) who requested the test. Please contact the physician who ordered your test if you have questions about your test results.

Please remember that your Explanation of Benefits (EOB) from your insurance is not a bill. If Gentech determines your insurance processed your claim incorrectly, Gentech will appeal to your insurance on your behalf. Do not pay anything until you have received a billing statement from Gentech.

Gentech will send you a bill approximately once a month until the balance due for services we performed has been paid.

Your Patient Navigator is available to answer any questions you might have, at 866.658.4485 option 1. Please have your account number (found on your bill) and insurance policy number (located on your insurance card) available for all billing inquiries.

At GenTech, our patient navigators are here to ensure we provide you with answers to your billing questions, or any other questions you may have. In addition, please view our Frequent Billing Questions section for answers to commonly asked questions. You may contact a patient navigator at one of the options below. Please have your account number (found on your bill) and insurance policy number (from your insurance card) available.